Terms and Conditions
This website is operated by Kollo Health Limited, a company registered in England and Wales under registration number 12114122 (“Kollohealth”). Throughout this website (“Site”), , the terms “we”, “us” and “our” refer to Kollohealth. Kollohealth offers this Site including all information, tools and services available from this Site to you, the user, subject upon your acceptance of all terms, conditions, policies and notices stated here as amended from time to time.
By visiting our Site and/ or purchasing a product from us, you engage in our service (“Service”)and agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the Site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our Site. By accessing or using any part of the Site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the Site or use any services. If these Terms of Service are considered an offer, your acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to these Terms of Service. You can review our most current version of the Terms of Service at any time on this page. We unilaterally reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our Site. It is your responsibility to check this page periodically for changes to the Terms of Service. Your continued use of or access to the Site following the posting of any changes constitutes your acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or state or province of residence, or that you are the age of majority in your country or state or province of residence and you have given us your consent to allow any of your minor dependents to use this Site.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation on your part of any of the Terms will result in an immediate termination of our Services by us to you.
2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the webSite through which the service is provided, without our express written permission.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms of Service.
3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this Site is at your own risk.
This Site may contain certain historical information. Historical information is not current information and is provided for your reference only. We reserve the right to modify the contents of this Site at any time, but we do not undertake any obligation to update any information on our Site. You agree that it is your sole responsibility to monitor changes to our Site.
4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without any notice given.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice whatsoever.
We shall not be liable to you or to any third-party for any modification, amendment, price change, suspension, or discontinuance of the Service.
5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the Site. These products or services may be in limited quantities. All our products are subject to return, exchange or refund only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right unilaterally, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right unilaterally to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right unilaterally to discontinue any product at any time.
Any offer for any product or service made on this Site is void where prohibited by any applicable law.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.
6 - ORDER ACCEPTANCE, ACCURACY OF BILLING AND ACCOUNT INFORMATION
All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our sole discretion, decline to accept any order. Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the product has been dispatched.
All our prices include VAT and delivery costs (where applicable) will be added when you view the items in your shopping basket.
Your order will be fulfilled by the delivery date set out in the confirmatory email or, if no delivery date is specified, then within a reasonable time of the date of the order. You recognize, though, that occasionally because of problems sourcing stock from our suppliers or for other reasons beyond our control it is possible that orders may be delivered more than 30 days after the order.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or agents or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made in our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. In this respect, time is of the essence.
For more detail, please review our Cancellation & Returns Policy.
7 – DELIVERY, SUBSCRIPTION AND CANCELLATION
Royal Mail and delivery couriers in UK or postal services and couriers in other countries, states or territories do not operate on certain public holidays (such as Christmas Day or Easter or other Bank Holidays) we may have to adjust your order dates in order to ensure your order is not delayed. We will give you notice via email of any adjustments to such order date changes.
Our products can be purchased as a one-off purchase or by subscription.
If you chose to buy our products and engage our Service as 14 or 28 day subscription, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to your express written cancellation. Initially, your subscription will renew 2 days earlier than the normal schedule (12 or 26 days) in order to avoid any interruptions in supply due to postage/courier delays.
For example, if 14 sachets are delivered every 14 days, this means that if Royal Mail are 1 day late delivering your second order, you will miss a day of consuming our product (based on 1 sachet per day). After your second order, your subscription will be automatically extended for successive 14- or 28-day periods, at the corresponding subscription rate, unless otherwise clearly indicated on the product page (e.g. special offers).
Note: If subscribed to any of our subscriptions services, you may cancel at any time without incurring any further costs, however, If a subscription is cancelled prior to the fulfilment of a recent order (Including: Introductory discounts, Free box offers, 14 Day Trials or Shipping cost offers) The order will be cancelled and therefore will not be shipped, any fees / payments / shipping costs incurred, will be fully reimbursed to the customer.
Introductory subscription offers apply to first time subscribers only and are limited to one per new customer, relating to one delivery address. If a subscription has been canceled, or we deem the offer to have being taken advantage of, for example the use of multiple email addresses relating to the same delivery address. We reserve the right to refuse any further introductory offers to anyone for any reason at any time.
You can cancel your subscription from your account on our site. Alternatively, you can cancel by emailing us at firstname.lastname@example.org or messaging us on Facebook messenger and we will do it for you. Your subscription will terminate on the day that you cancel providing you cancel by 7am GMT (Greenwich Mean Time). Any cancellation request submitted after 7am GMT will not be effective until the following day.
Every effort will be made by to cancel your subscription on the same day you cancel your subscription with us, however, if you make your cancellation after 7am, your order may have already been processed and left our warehouse and therefore you will have to pay for the product and order dispatched.
We automatically send out email reminders 3 (three) days before each upcoming order is processed and payment is taken.
The above cancellation rights do not affect your right to cancel under the statutory cooling-off period.
If you wish to cancel a contract pursuant to this clause, then please see our Cancellation & Returns Policy for further details of how.
8 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as it is” and “as it is available” without any warranties, representations, undertakings or conditions of any kind and without any endorsement from us. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the Site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the Site (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service as amended from time to time.
9 - THIRD-PARTY LINKS, PRODUCTS OR SERVICES
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this Site may direct you to third-party websites that are not affiliated or connected with us. We are not responsible for examining or evaluating their content or accuracy and we do not provide any warranties, representations, undertakings or conditions of any kind in relation to such websites and their content and will not have any responsibility or liability whatsoever for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Any complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third-party.
10 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example - competition entries) or without an express written request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (“Comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium we like any Comments that you forward to us. We are and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or the Site or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or any third-party as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. We take no responsibility and assume no liability whatsoever for any Comments posted by you or any third-party.
11 - PERSONAL INFORMATION
12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our Site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service, the Site or on any related website is inaccurate at any time without prior notice to you (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service on the Site or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or the Site or on any related website, should be taken to indicate that all information in the Service or the Site or on any related website has been modified or updated.
13 - PROHIBITED USES
In addition to other prohibitions as set forth in these Terms of Service, you are prohibited from using the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, national, federal, provincial or state regulations, rules, laws, or local regulations; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or the Site of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or the Site or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or our Site or any related website for violating any of the prohibited uses.
14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, warrant, or undertake that your use of our service will be uninterrupted, timely, secure or error-free.
We do not guarantee, represent, warrant, or undertake that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us in writing) provided 'as it is' and 'as it is available' for your use, without any representation, warranties, undertakings or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
All warranties, representations, conditions and all other terms of any kind whatsoever implied by statue or common law are to the fullest extent permitted by applicable law, excluded from these Terms.
In no event shall Kollohealth, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility.
Nothing in this clause shall however exclude or restrict our liability for (i) fraudulent misrepresentations, (ii) any liability where the law does not permit such exclusion of liability, and (iii) death or personal injury arising from negligence.
Our total aggregate and maximum liability under these Terms in contract, tort (including negligence or breach of statutory duty) misrepresentation restitution or otherwise, arising in connection with the performance or contemplated performance of these DMS Terms shall be limited to the total price paid to us for the product or if a subscription, during the one month immediately preceding the date on which the claim arose.
Because some countries or states or jurisdictions do not allow the exclusion or the limitation of liability for death or personal injury or consequential or incidental damages, in such countries or states or jurisdictions, our liability shall be limited to the minimum extent permitted by law.
15 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Kollohealth and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable legal’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
16 - SEVERABILITY AND ASSIGNMENT
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
You shall not assign or sub-contract any of your rights and obligations under these Terms (in whole or in part) without our prior written consent. We are entitled to assign or sub-contract our rights and obligations under these Terms in whole or in part.
17 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us in writing that you no longer wish to use our Services, or when you cease using our Site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice to you and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services or the Site (or any part thereof).
18 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this Site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
19 – RIGHTS OF THIRD PARTIES
Save for a party or parties to these Terms a person that is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these Terms.
20 - GOVERNING LAW AND JURISDICTION
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales. The parties agree to submit to the exclusive jurisdiction of the English courts in respect of any dispute arising out of or in connection with these Terms of Service.
21 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our Site. It is your responsibility to check our Site periodically for changes. Your continued use of or access to our Site or the Service following the posting of any changes to these Terms of Service constitutes your acceptance of those changes.
22 – NOTICES AND CONTACT INFORMATION
Any notice given or made under these Terms shall be valid if made in English by email to our following address: email@example.com or to your email address you have given us. A notice sent by email shall be deemed to be received as verified by an automated read receipt or electronic log. The provisions of this clause shall not apply in relation to service of any process in any legal action or proceedings arising out or in connection with these Terms.
23 - CONTENT SUBMITTED FOR MARKETING PURPOSES
Any content that has been submitted by users of Kollo Health products shall henceforth be permitted to be used for all marketing purposes in the future. Kollo Health LTD retains the right to use any content as seen fit, including for future promotional materials and publicity resources. As the client, you are unable to retain rights to the submitted content once it has been sent to Kollo Health. All rights are relinquished upon publication of content. This includes any content sent to the website or else communicated to the Kollo Health team via social media, email or any other channels.
Kollo Health LTD is permitted to use all submitted content for an indeterminate length of time into the future. This includes days, weeks, months and even years if the Kollo Health marketing team deems it suitable for publicity purposes. By submitting content to Kollo, the client accepts this.
The aforementioned content includes the following:
Reviews - All reviews left by clients on the Kollo Health website are owned by Kollo Health. This includes reviews left directly on product pages. This means that Kollo Health reserves the right to use review content for any future marketing purposes. Once the client has submitted a review anywhere to the Kollo Health site, they have handed over all rights of review use to Kollo Health.
Images and Videos - All images and videos submitted by clients on the Kollo Health website or elsewhere online are owned by Kollo Health. This includes images and videos provided as part of a review of a Kollo Health product. This means that Kollo Health reserves the right to use any submitted images and/or videos for any future marketing purposes. Once the client has submitted an image or video anywhere to the Kollo Health site, they have handed over all rights of image use to Kollo Health.
Feedback - All forms of feedback sent to the Kollo Health team by clients is owned by Kollo Health. This includes feedback left online or sent directly to Kollo Health employees via channels of communication, such as email. This means that Kollo Health reserves the right to use any feedback submitted for future marketing purposes. Once the client has submitted feedback, they have handed over all rights of feedback use to Kollo Health.
Any enquiries surrounding the use of the content for all marketing purposes in the future should be addressed to the appropriate Kollo Health client support services body.