How does the Kollo subscription work?
T's and C's
Our products can be purchased as a one-off purchase or by subscription.
If you chose to buy our products and engage our Service as 14 or 28 day subscription, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to your express written cancellation. Initially, your subscription will renew 2 days earlier than the normal schedule (12 or 26 days) in order to avoid any interruptions in supply due to postage/courier delays.
For example, if 14 sachets are delivered every 14 days, this means that if Royal Mail are 1 day late delivering your second order, you will miss a day of consuming our product (based on 1 sachet per day). After your second order, your subscription will be automatically extended for successive 14- or 28-day periods, at the corresponding subscription rate, unless otherwise clearly indicated on the product page (e.g. special offers).
You can cancel your subscription at any time from your account on our Site. Alternatively, you can cancel by emailing us at firstname.lastname@example.org or messaging us on Facebook messenger and we will do it for you. Your subscription will terminate on the day that you cancel providing you cancel by 7am GMT (Greenwich Mean Time). Any cancellation request submitted after 7am GMT will not be effective until the following day.
Every effort will be made by to cancel your subscription on the same day you cancel your subscription with us, however, if you make your cancellation after 7am, your order may have already been processed and left our warehouse and therefore you will have to pay for the product and order dispatched.
We automatically send out email reminders 3 (three) days before each upcoming order is processed and payment is taken.
The above cancellation rights do not affect your right to cancel under the statutory cooling-off period.
If you wish to cancel a contract pursuant to this clause, then please see our Cancellation & Returns Policy for further details of how.