Refund Policy

90-Day Money-Back Guarantee (Subscribers)

When you start a Kollo subscription, your first delivery is covered by our 90-day money-back guarantee. Take it as directed, and if you do not feel it has made a difference, let us know within 90 days of that first delivery, and we will refund it.

Am I eligible?

To claim under the guarantee, all of the following must apply:

• You started a subscription directly on kollohealth.com. One-time purchases are not covered.

• It is your first subscription with Kollo. If you have held a Kollo subscription before, under any email address or delivery address, a new subscription is not eligible.

• You have not previously claimed under this guarantee. One claim per customer, ever.

• Your claim must reach us within 90 days of the day your first delivery arrived.

• Any unopened, sealed items from your order are returned to us, at your cost (see below). Opened products are yours to keep - we never ask for them back.

Subscriptions bought through third-party retailers or marketplaces are not covered; please contact the retailer you bought from.

What is refunded

• The full product price of your first delivery, to your original payment method.

• Any later deliveries that are still sealed and unopened, once returned. Later deliveries you have opened are not covered.

• Timing matters. We ask you to take Kollo daily for the recommended period before judging it. If you claim early in the 90-day window, most of your supply will still be sealed, and every sealed item must come back before the refund is released. For example, on a 3-month subscription claimed within the first 30 days, the unopened pouches or boxes for the following months need to be returned to us, and the full delivery is refunded once they arrive. Claim on day 85 with everything opened, and there is nothing to return.

• Refunds are processed within 3 working days of your claim being approved and typically show in your account within 5-10 working days, depending on your bank.

• Any free gifts included with your order are yours to keep - we do not ask for them back.

• When a guarantee refund is issued, your subscription is cancelled, and nothing further is billed.

How to claim

1. Email info@kollohealth.com with MONEY-BACK GUARANTEE in the subject line, your order number, and a line or two about your experience.

2. If any items from your order are still sealed, we will confirm the return address. Return postage is at your cost; we recommend a tracked service, as we cannot refund items that do not reach us.

3. Your refund is released once the sealed items reach us, or straight away if everything in your first delivery was opened.

Fair use

The guarantee exists so you can try Kollo properly, without risk. We reserve the right to decline claims that fall outside the terms above, including repeat claims, subscriptions started to get around the one-claim rule, bulk orders, or claims where returned items are missing. The guarantee is a goodwill promise from Kollo and is in addition to your statutory rights, which are unaffected.

One-Time Purchases

One-time purchases are not covered by the money-back guarantee. Unopened items can be returned under the 14-day cooling-off period below, and anything faulty, damaged or incorrect is covered under Faulty, Damaged or Incorrect Orders. If you want the guarantee, choose the subscription option at checkout - you can pause, skip or cancel at any time.

Change Of Mind (14-Day Cooling-Off Period)

Under the Consumer Contracts Regulations, you have the right to cancel your order for any reason within 14 days of receiving it. This applies to all orders, subscription or one-time.

• Let us know at info@kollohealth.com within 14 days of delivery, then return the products within 14 days of telling us.

• Products must be unopened, unused and in their original sealed packaging. As our products are consumable health supplements, we cannot accept change-of-mind returns on items that have been unsealed, for health and hygiene reasons.

• Return postage for change-of-mind returns is at your cost; we recommend a tracked service.

• Once we receive the products, we will refund the price paid, including standard delivery charges, within 14 days.

Faulty, Damaged Or Incorrect Orders

If anything arrives damaged, faulty, or is not what you ordered, we will put it right at no cost to you.

• Email info@kollohealth.com with your order number and a photo of the issue, ideally within a few days of delivery.

• We will send a replacement or issue a full refund, including any delivery charges - your choice. You will not be asked to pay return postage.

• Under the Consumer Rights Act 2015, our products must be as described, of satisfactory quality and fit for purpose. Nothing in this policy affects those rights.

Subscriptions

Log in to your account to change your delivery date, swap products, pause, skip or cancel at any time before your next billing date. Orders already billed are dispatched as normal and fall under the sections above.

Contact

Email info@kollohealth.com with your order number and which of the above applies. We aim to respond within 1 working day (Monday to Friday).

Your Statutory Rights

This policy is offered in addition to, and does not affect, your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Last updated: 25th August 2026