Refund Policy

90-day money-back guarantee

Try Kollo with our 90-day money-back guarantee on your first order. If you don't feel the difference, contact info@kollohealth.com within 90 days of purchase with your order details to request your money back.

This guarantee is separate from returns for faulty, damaged or incorrect products. Please contact us before sending anything back so we can explain the next steps.

Refunds

If your product is faulty, damaged or incorrect, please email info@kollohealth.com with your order details and photos, and we'll let you know the next steps.

Once we receive and inspect the return, we'll confirm whether your refund is approved. Approved refunds are issued to your original payment method. Your bank or card provider may take a few days to process it.

Sale items

Our 90-day money-back guarantee also applies to your first order when purchased at a sale price. Outside this guarantee, sale items can be refunded if they are faulty, damaged or incorrect.

Exchanges

We only exchange items that are faulty or damaged. Email info@kollohealth.com first, then send approved returns to:

Kollo Health Ltd
Abstrakt, Unit 12a Britannia Business Park
Stourport Road, Kidderminster
DY11 7PZ, United Kingdom

Returns and postage

For approved returns, please send the product to the address above. Return postage costs are your responsibility unless we've made an error, and shipping charges are non-refundable.

Delivery times for exchanged items may vary.