Terms of Service

Overview

This website is operated by Kollo Health Limited, a company registered in England and Wales under company number 12114122. When we say "we", "us" or "our", we mean Kollo Health. When we say "you" or "your", we mean you, the user of our website.

By using our website or buying our products, you agree to these Terms of Service and to any policies linked from this site. If you do not agree, please do not use the site. We may update these Terms from time to time by posting changes here, and by continuing to use the site you accept the revised Terms.

Our online shop is hosted by Shopify, who provide our e-commerce platform.

1. Using our online store

You must be over the age of majority in your place of residence to use our site, and you must not use it for any unlawful purpose or upload any harmful code such as viruses. If you breach these Terms, we may stop providing our services to you.

2. General conditions

We may refuse service to anyone at any time. Content (excluding card details) may pass through networks unencrypted; payment information is always encrypted. You may not copy, reproduce or reuse any part of our service or site content without our written permission.

3. Website information

Information on this site is provided for general guidance only and should not be relied upon as your sole source of information. We may update content at any time but are not obliged to keep everything current, so you are responsible for checking for changes.

4. Prices and changes

Prices may change without notice. We may modify or discontinue any product or service at any time, and we will not be liable to you or any third party for doing so.

5. Products and availability

Some items may only be available online and in limited quantities, and products may differ slightly from the images shown. We may limit the sale of our products to any person, region or order at our discretion. All returns and refunds are handled in accordance with our Delivery and Returns Policy.

6. Orders and billing

All orders are subject to acceptance, which we confirm by email when your order is dispatched. Prices shown include VAT where applicable, and any delivery charges are shown at checkout. We may cancel or limit orders (for example, multiple orders to the same address or that appear to be from resellers), and will attempt to contact you if we do. You agree to provide accurate, up-to-date account and payment details.

7. Delivery, subscriptions and cancellation

Our products may be purchased as a one-off or by subscription. Subscriptions renew automatically until cancelled, and you accept responsibility for recurring charges until you cancel. To avoid gaps in supply caused by postal delays, your subscription renews two days earlier than the strict cycle (for example, 12 or 26 days on a 14 or 28 day plan).

You can cancel at any time from your account, or by emailing info@kollohealth.com. We send a reminder email three days before each renewal and payment. Cancellations take effect on the day you cancel, provided you cancel before 7am GMT; requests made after 7am GMT may already have been processed and dispatched, in which case that order stands. Your statutory cooling-off rights are not affected. Introductory offers apply to first-time subscribers only, are limited to one per new customer and delivery address, and we reserve the right to refuse introductory offers where we believe they are being misused.

8. Optional third-party tools

We may give you access to third-party tools that we do not monitor or control. These are provided "as is" and "as available" without warranties of any kind, and your use of them is at your own risk and subject to the relevant third party's terms.

9. Third-party links

Our site may contain links to third-party websites that are not affiliated with us. We are not responsible for their content, accuracy or practices, and we accept no liability for any loss arising from your use of them. Please review their policies before engaging with them.

10. Your comments and submissions

If you send us ideas, suggestions or other submissions, you agree that we may use them without restriction and without any obligation to keep them confidential, to pay for them, or to respond. You are responsible for the accuracy of anything you submit, and you must not submit anything unlawful, abusive, misleading or that infringes the rights of others.

11. Customer content and marketing rights

If you submit content to us or about our products, such as reviews, ratings, images, videos, feedback, comments or competition entries, whether posted on our website, sent to us directly, or shared with us through social media, email or any other channel, you grant Kollo Health a perpetual, worldwide, royalty-free and irrevocable right to use, edit, reproduce, publish, distribute and otherwise use that content for any marketing, promotional or publicity purpose, in any medium, without further consent, attribution or payment to you.

You confirm that any content you submit is your own or that you have the right to share it, and that it does not infringe the rights of any third party. We are under no obligation to keep submitted content confidential, to use it, or to return it.

12. Personal information

Your submission of personal information through our store is governed by our Privacy Policy.

13. Errors and inaccuracies

Occasionally there may be typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping or availability. We reserve the right to correct any such errors and to change or update information, or cancel orders, at any time without prior notice, including after you have placed an order.

14. Prohibited uses

You must not use our site or its content for any unlawful purpose, to break any law or regulation, to infringe our or others' intellectual property rights, to harass or harm others, to submit false information, to upload malicious code, to collect others' personal data, to send spam, or to interfere with the security of the site. We may terminate your use of our services for any prohibited use.

15. Disclaimer of warranties and limitation of liability

We provide our website and products with reasonable care and skill, but we do not warrant that the website will always be available, uninterrupted, secure or error-free. Except as expressly stated by us in writing, our products and services are provided on an "as is" and "as available" basis, and all warranties, conditions and terms implied by statute or common law are excluded to the fullest extent permitted by law.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

Subject to the paragraph above, our total liability to you arising under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total price you paid for the product giving rise to the claim, or, for a subscription, the amount paid in the one month immediately before the claim arose.

16. Indemnification

You agree to indemnify and hold harmless Kollo Health and its officers, directors, employees, agents and suppliers from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party.

17. Termination

These Terms are effective until terminated by either you or us. You may terminate them at any time by ceasing to use our site. If we believe you have failed to comply with these Terms, we may terminate them at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

18. Severability and assignment

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be severed and the remaining provisions will continue in full force. You may not assign or sub-contract your rights or obligations under these Terms without our consent. We may assign or sub-contract ours in whole or in part.

19. Third-party rights

A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of them.

20. Entire agreement

These Terms, together with any policies posted on this site, make up the entire agreement between you and us and supersede any prior agreements. Our failure to enforce any right or provision does not waive that right or provision.

21. Governing law and jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. You and we agree to submit to the exclusive jurisdiction of the courts of England and Wales.

22. Changes to these Terms

You can review the most current version of these Terms at any time on this page. We reserve the right to update or replace any part of these Terms by posting changes to our site, and your continued use of the site means you accept those changes.

23. Notices and contact

Any notice under these Terms should be made in English by email to info@kollohealth.com, or to the email address you have given us. Questions about these Terms can be sent to the same address.

24. Health disclaimer

Our products are food supplements and are not intended to diagnose, treat, cure or prevent any disease or medical condition. They are not a substitute for a varied, balanced diet or for medical advice, and results may vary from person to person. If you are pregnant, breastfeeding, taking medication or have a medical condition, please consult your doctor before use. Use of our products is at your own discretion and risk.