Refund policy

90-day money-back guarantee

Try Kollo with our 90-day money-back guarantee on your first order. If you don't feel the difference, contact info@kollohealth.com within 90 days of purchase with your order details to request your money back.

This guarantee is separate from returns for faulty, damaged or incorrect products. Please contact us before sending anything back so we can explain the next steps.

Refunds

If your product is faulty, damaged or incorrect, please email info@kollohealth.com with your order details and photos, and we'll let you know the next steps.

Once we receive and inspect the return, we'll confirm whether your refund is approved. Approved refunds are issued to your original payment method. Your bank or card provider may take a few days to process it.

Change of mind returns

If you change your mind, you can cancel your order within 14 days of receiving it. Please contact us first, then return the products unopened and in their original packaging within 14 days of contacting us. For health and hygiene reasons, we cannot accept returns of opened products unless they are faulty, damaged or incorrect, or you are claiming our 90-day money-back guarantee.

Sale items

Our 90-day money-back guarantee also applies to your first order when purchased at a sale price. Outside this guarantee, sale items can be refunded if they are faulty, damaged or incorrect.

Exchanges

We only exchange items that are faulty or damaged. Email info@kollohealth.com first, then send approved returns to:

Kollo Health Ltd
Abstrakt, Unit 12a Britannia Business Park
Stourport Road, Kidderminster
DY11 7PZ, United Kingdom

Returns and postage

For approved returns, please send the product to the address above. Return postage costs are your responsibility unless we've made an error, and shipping charges are non-refundable.

Delivery times for exchanged items may vary.

Free gifts

Free gifts are included with subscription orders only. They do not apply to one-time purchases.

Free gifts are included with an order on the condition that the order is kept. If you return an order, cancel it within your cooling-off period, or claim our 90-day money-back guarantee, please return any free gifts that came with it, unused and in their original packaging.

If free gifts are not returned, we may deduct a reasonable amount for them from your refund, up to the price they are sold at on our website.

Free gifts cannot be exchanged, refunded or redeemed for cash.